When you shop at OrderSmokesDirect, you'll enjoy superb customer service.

Toll-Free Customer Service

Need service? Just call 1-866-215-1069 toll-free.

Our superior service includes:

• More than 60 trained Customer Service Representatives
• Service available Monday through Friday from 8 AM to 10 PM and weekends 9 AM to 5 PM EST
• Call-Back Service lets you leave a message anytime - we'll call you back

30-Day Money-Back Guarantee

If you're not satisfied with your purchase for any reason, simply send it back to OrderSmokesDirect for a full refund.

Easy Orders

We give you four convenient ways to order.

1. Order online anytime at customerservice@ordersmokesdirect.com.
2. FAX your order to 1-866-897-5890 anytime.
3. E-mail your order anytime at customerservice@ordersmokesdirect.com.
4. Mail your order to:
   P.O. Box 150
   Salamanca, NY 14779-9906

Most orders are processed the same day. Orders received after business hours are processed the next business day and shipped within 48 hours.

Convenient Payments

You’ll also find four easy ways to pay.

1. Credit or debit card (Visa® or MasterCard®)
2. Electronic Funds Transfer (EFT) from your checking or savings account
3. Check or money order
4. MoneyGram at www.moneygram.com or any MoneyGram location

Please do not send cash.

Automatic Shipping

When you join our AutoShip Program, you’ll receive Automatic Shipping and save money. Membership is FREE!